Terms and Conditions
Our Terms and Conditions
The description of the item in the listing provided to you for checkout is our contract as to what you will receive, so be sure to look it over carefully before purchasing. If it is not exactly what you had in mind, please let us know before paying. We are happy to set up custom listings with requested adjustments, but cannot edit your order in any way after payment is received for both your protection and ours.
We accept credit or debit cards, all processed online securely via Shopify. Or, you can choose a payment app such as PayPal, Google Pay or Apple Pay, and pay securely through them. We do not not accept card payments over the phone. Payment in full is expected before standard offerings or custom work are added to the queue for the forge.
Processing time is typically about 2 weeks, which is the same for any of our hand forged items since each one is handmade to order. Custom orders with multiple pieces, complex designs, or that require us to special order raw materials may take longer. A processing time estimate will be provided with your price quote.
All items ship with tracking which will be provided to you.
While we do our best to create custom pieces, some designs are not possible using the traditional methods we employ. We reserve the right to decline custom work if we are not confident that you will be happy with the end result.
We also reserve the right to decline or to cancel and refund orders at our discretion. We do not discriminate based on age, race, sex, sexual orientation, or location but may decline to do business if we feel that you will not ultimately be happy with what we are able to create.
Privacy
Your privacy is extremely important to us. Your data is used only to fulfill your order and is never shared or sold. You will receive emails related to the fulfillment of your order only.
If you opt in to our email list, you will receive occasional emails about sales and product released but your email will never be shared with other vendors or marketing companies.