Shipping and Returns
Frequently Asked Questions
In order to give you great service, here are our policies involving processing times, shipping, returns and exchanges. These should answer most questions, but if you have questions not addressed here please feel free to email us and we will be happy to address your concerns.
How do I know what I will receive?
We try very hard to give you a great idea of what you are purchasing by showing details from multiple angles in the photos. We also list sizes in the description. Hand forged work is always made to order, so slight variations do occur, but sizes are accurate to within a fraction of an inch. Minor variations do occur due to the nature of making things by hand. We do our best to send pairs that work well as sets.
For vintage items, we show the item from multiple angles and do our best to show any flaws in separate photos. We also describe imperfections in the item description.
If you have any questions at all, don't hesitate to reach out. We are always happy to talk about our work!
Can I get custom items?
Yes! We are always happy to discuss custom work. Most hand forged items can be made in custom sizes. We can also do custom work based on your designs. We are also happy to duplicate apron styles in custom colors and designs, or make matching sets. We are always happy to work with you to create just what you have in mind! Visit the Custom Orders page for more information and photos of custom work.
Are you really a small business?
We know that many sites online make themselves out to be small or handmade but are actually owned by large corporations. We are absolutely a small, family run business. We both grew up in families supported by small businesses and know what important parts of the community local businesses are. Dan's parents ran Pleasant Valley Farm for years and went to many area farmer's markets. Emily's father founded and operated Tim Shea Auto Repair until his passing, and her mother had a floral business, Robin Shea Floral Designs, for years as well. We are very proud to follow in their footsteps. All the items in our store are handmade, by us, right here on the farm, or vintage. Vintage items are sourced from estate sales and flea markets in our local region. They are stored here and shipped to you by Emily. None of our items ship from warehouses or are dropshipped by third parties.
How long will it take to get my order?
All our hand forged metal work is handmade to order and takes about 2 weeks to create and ship. Other items, such as aprons, and vintage items are in stock and usually ship in 1-3 business days, but most of the time we get them out the next business day.
If you are in a hurry to receive your hand forged metal work, please contact us before placing an order with the timeline requested at firstname.lastname@example.org. If we are able to work with your time frame, we will set up a custom order including a rush fee of $20 or 15%, whichever is greater. We are unable to add rush processing to already placed orders.
How will you ship my order?
Most items ship USPS Ground Advantage. Books will ship via USPS Media Mail. Depending on the best rate to your area, some packages may be shipped UPS Ground or USPS Priority Mail. All packages will have tracking that will be provided in your shipping notification.
Custom items 4 feet and up will typically ship UPS. This includes our 48" pot racks and hand forged trellis supports as well as large custom orders. Please note these items cannot ship to a P.O. Box and must have a physical address to ship.
What if my order is lost or damaged in transit?
While our shipping partners typically do a fantastic job, the occasional package may arrive damaged. We require photos of the damage within 7 days of delivery be sent to email@example.com. We will then refund or replace and take care of filing claims with USPS.
Most packages will arrive within a few days, but occasionally things do get lost in transit. Our standard policy is to consider it lost after 2 full weeks without a scan/update to tracking for domestic packages or 6 weeks for international packages. At that point we will refund or replace and take care of paperwork for filing a claim. During the holiday rush between Black Friday and Christmas, the wait for considering a package lost will be 3 weeks without a scan. Please report any problems to firstname.lastname@example.org.
Can I return my purchase?
We hope that you will have a five star experience with our shop. However, if your item does not meet your needs, you may return it for a full refund of your purchase price. Return shipping is the buyer's responsibility and will not be reimbursed. You must notify us within 21 days email@example.com and items must be received back to us in within 30 days. Items must be received back in new condition. We will not issue a refund until we receive the item.
Some items are NOT eligible for returns. For hygiene reasons we cannot accept returns of body care items (lip balms, herbal salves, lotions, oils, etc), hair clips, or earrings. Custom orders are also not eligible for return. Please let us know about any problems though, and we will assist you as best as we can.
If you have ordered the incorrect size, design, etc, you may return it for credit towards exchange (as long as it is eligible for returns and not custom). Again, return shipping is the buyer's responsibility. If exchanging for a more expensive item, we will set up a custom listing for you to check out for the difference in cost. Exchanges for less expensive items will have the difference refunded to the payment method used for purchase.
You must notify us within 14 days of delivery at firstname.lastname@example.org to make an exchange and item must be received back within 30 days. Refunds will not be issued and new items will not be shipped until the original item is received back to us.