Frequently Asked Questions
In order to give you great service, here are our policies involving processing times, shipping, returns and exchanges. These should answer most questions, but if you have questions not addressed here please feel free to email us and we will be happy to address your concerns.
How long will it take to get my order?
All our hand forged metal work is handmade to order and takes about 2 weeks to create and ship. Other items, such as aprons, body care & herbal salves, jewelry and vintage items are in stock and usually ship the next business day.
If you are in a hurry to receive your hand forged metal work, please contact us before placing an order with the timeline requested at firstname.lastname@example.org. If we are able to work with your timeframe, we will set up a custom order including a rush fee of $15 or 15%, whichever is greater.
How will you ship my order?
Most items ship USPS Priority Mail, which typically reaches you in 2-3 days. Items weighing under 1 lb, such as herbal salves, lip balms, lotions, jewelry, horseshoe nail hooks and other small items ship USPS First Class. All shipments, including first class, will have a tracking number provided when they ship. Custom items larger than 4 feet in any direction will ship UPS.
While our shipping partners typically do a fantastic job, the occasional package may arrive damaged. We require photos of the damage within 14 days of delivery be sent to email@example.com. We will then refund or replace and take care of filing claims with USPS.
Most packages will arrive within a few days, but occasionally things do get lost in transit. Our standard policy is to consider it lost after 2 full weeks without a scan/update to tracking. At that point we will refund or replace and take care of paperwork for filing a claim. During the holiday rush between Black Friday and Christmas, the wait for considering a package lost will be 3 weeks without a scan. For international orders, the timeline is 6 weeks. Please report any problems to firstname.lastname@example.org.
Can I return my purchase?
We hope that you will have a five star experience with our shop. However, if your item does not meet your needs, you may return it for a full refund of your purchase price. Return shipping is the buyer's responsibility and will not be reimbursed. You must notify us within 14 days at email@example.com and items must be received back to us within 30 days. Items must be received back in new condition. We will not issue a refund until we receive the item.
Some items are NOT eligible for returns. For hygiene reasons we cannot accept returns of body care items (lip balms, herbal salves, lotions, oils, etc), hair clips, or earrings. Custom orders are also not eligible for return. Please let us know about any problems though and we will assist you as best as we can.
If you have ordered the incorrect size, design, etc, you may return it for credit towards exchange (as long as it is eligible for returns). Again, return shipping is the buyer's responsibility. If exchanging for a more expensive item, we will set up a custom listing for you to check out for the difference in cost. Exchanges for less expensive items will have the difference, minus duplicate shipping cost, refunded to the payment method used for purchase. You must notify us within 14 days of delivery at firstname.lastname@example.org to make an exchange and item must be received back within 30 days. Refunds will not be issues and new items will not be shipped until the original item is received back to us.